Social networking technologies and public sector organisations

Are you blocking access to social networking sites? Do you see social networking technologies as a threat or an opportunity? Do you know what SaaS, RSS Atom feeds, Tag Clouds and Mashups are, what they can do for your web site, and how they can improve customer service?

Social networking technologiesare the basis of the biggest revolution to hit the ICT function since users got hold of the PC. It is unstoppable, so whether you are trying to block, are trying to exploit the opportunities, or don’t know what all the fuss is about, this interactive event is a must.

To book a place on this course, please use our online booking form, email bookings@socitmlearning.co.uk or contact Socitm Learning on 0845 241 2773.

Course Content

• Social networking technical components including web 2.0
• Social networking and public sector organisations
• How the new ways of working fit with the current agendas of economy, sustainability and transformation
• Opportunities for collaborative working and learning
• The implications for local democracy
• Case studies from public sector organisations that have employed, or who have been the subject of public use of social networking facilities
• The implications of Web 2.0 for the future strategy and the use of the website as a channel
• Dealing with potential barriers and blockages

Delegates will gain :

• Understanding of the components of social networking technolgies, and the potential use of each of the tools
• Awareness of the strategic dilemmas that social networking technologies pose to public sector organisations
• An appreciation of how working lives are changing, and the potentially radical changes to come
• An insight into how these changes can support positive approaches to addressing the economic and green issues that face all public sector managers.

Who Should Attend?

• Web managers
• Strategists
• Technical managers
• Customer contact managers
• Corporate communications and PR managers
• Those responsible for organisational development
• Service managers in general

Tutor

Consultant Chris Head is a Principal Associate with Socitm Insight. He authored the recent report on Web 2.0, and led the recent revision of Socitm's Planning for ICT guidance. Chris is a Visiting Fellow in the Operations and Information faculty of Henley Business School at the University of Reading, and an Honorary member of the Computing, Information Systems and Mathematics Faculty at Kingston University. Chris has 26 years’ local authority experience, gained in Education, Social Services and ICT functions.

Post-Event Activities

Issues raised and learning points will be summarised, made anonymous and made available via an online forum forum after the event. The forum will also support ongoing discussions and shared learning.

SFIA/ Government IT Profession Skills

This course will help participants to develop the following skills:

• Emerging Technology Monitoring EMRG
• Innovation INOV

CPD Scheme Points

Those attendees participating in the Socitm Continuous Professional Development Scheme may claim 4.5 points.

Please note our booking conditions. Confirmation of your reservation and an invoice will be sent by email unless otherwise requested. Invoices should be paid within 10 days. Cancellations may be made without penalty up to 30 working days before the course start date, while half of the fee will be refunded for cancellations made up to 14 days before the start date. The full fee is payable for cancellations made within 14 days of the start date, however, substitute delegates are welcome at any time.