How do you maintain staff morale and deliver high-performing services and transformational change when the economic squeeze is on? In the current economic environment it is essential that the ICT service is not only effective, but is streamlined and efficient, not to mention focused on enabling the accelerating rate of change necessary to ensure the survival of public services. This course covers best practice in staff and skills management when budget and headcount reductions mean delivering more services and a changing mix of skills with fewer people in shared or merging organisations.

The professional implementation of IT-enabled change is at the heart of the efficiency and transformation programmes in all parts of government in the UK. Effective skills management drives performance improvement in delivery of business change projects and in day-to-day service management in all parts of government, affecting every person involved in delivering successful IT services in government. All most admirable, but when the squeeze is on, this is the part of the IT service that is most vulnerable.

Mary Wintershausen's course looks at the use of the Skills Framework for the Information Age, SFIA, in maintaining service levels, delivering performance improvement, and supporting the morale of individuals and teams through major change and uncertainty in their working environment.

Book Now

To book a place on this course, please use our online booking facilityor contact us on 0845 241 2773.

Course Content

Background to SFIA and professional skills management in IT.

• Talent management in difficult economic circumstances, with a focus on the particular issues for the delegates attending.
• Use of the SFIA framework in skills audit and review, service, team and personal development planning.
• Building and re-building effective teams.
• Deployment, career development and recruitment.
• Performance management and continuous improvement.
• Planning the implementation of professional skills management.

Who Should Attend?

This is a practical course, aimed at managers, section heads and team leaders at all levels in IT service organisations.

It will be particularly beneficial for those who are :

• involved in planning headcount reductions
• involved in planning the merger or outsourcing of IT services
• working to rebuild teams after implementation of cuts and restructures
• generally involved in the detailed implementation of the Government IT Profession.

Tutor

The course will be led by Mary Wintershausen, who has an outstanding record of achievement in strategic development, senior management and consultancy in central and local government. Mary is a highly experienced trainer and was an Implementation Lead in the IT professionalism pilots which involved innividual and groups of local authorities. She is also the author of the latest Socitm Insight guide on skills management.

Pre-Event Activities

Delegates will be asked to complete a pre-course questionnaire in order to guide the detailed planning and fine-tuning of the event in order to better meet the needs of the group.

Post-Event Activities

Delegates will be invited to join a discussion forum.

SFIA/ Government IT Profession Skills

This course will help participants to develop the following skills:

• Professional Development PDSV
• Organisation Design and Implementation ORDI
• Resourcing RESC

CPD Scheme Points

Those attendees participating in the Socitm Continuous Professional Development Scheme may claim 4.5 points.

This course relates to the Skills Management and Commissioning Services elements of the Council of the Future model.

Please note our booking conditions. Confirmation of your reservation and an invoice will be sent by email unless otherwise requested. Invoices should be paid within 10 days. Cancellations may be made without penalty up to 30 working days before the course start date, while half of the fee will be refunded for cancellations made up to 14 days before the start date. The full fee is payable for cancellations made within 14 days of the start date, however, substitute delegates are welcome at any time.