This one day course addresses the importance of digital inclusion to equable service access, tackling the needs of excluded groups and service cost reduction, and the strategies to make it a reality.

It will also explore the impact of government agendas and best practice for social exclusion/digital inclusion on their service delivery mechanisms as well as the associated opportunities.

At a time of continuous and severe budget pressure, the lack of access to technology and the capability to use it affects large numbers of citizens. This limits the potential to deliver customer services in the most cost-effective manner i.e. electronically.