Are you blocking access to social networking sites? Do you see social networking technologies as a threat or an opportunity? Do you know what SaaS, RSS Atom feeds, Tag Clouds and Mashups are, what they can do for your web site, and how they can improve customer service?

Social networking technologiesare the basis of the biggest revolution to hit the ICT function since users got hold of the PC. It is unstoppable, so whether you are trying to block, are trying to exploit the opportunities, or don’t know what all the fuss is about, this interactive event is a must.

In the current economic environment it is essential that the IT service is not only effective, but is streamlined, efficient and focused. This course looks at the management, development and deployment of the skills required in a professional IT team to enable the delivery of excellence through effective IT Service Management (ITSM).

How do you maintain staff morale and deliver high-performing services and transformational change when the economic squeeze is on? In the current economic environment it is essential that the ICT service is not only effective, but is streamlined and efficient, not to mention focused on enabling the accelerating rate of change necessary to ensure the survival of public services.